- Duration of warranty periods from date of purchase:
- Full kits – 6 months (N.B. some included accessories may differ)
- Battery units and mods – 6 months
- Tanks – 6 months
- Atomizer heads, open pod cartridges and pre-filled pods – consumable item, dead-on-arrival only
- Accessories (chargers, leads) – 12 months
- Individual battery cells – 6 months
Purchasers should be aware that our electronic cigarette batteries and atomizer heads, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.
E-liquid is a consumable and as such cannot be exchanged or refunded once purchased. If you require support with your e-liquid please contact a member of our Customer Service Team on 01622 725827 or email: firstname.lastname@example.org
Store e-liquid in a cool dark area, do not expose to sunlight or high temperatures. E-liquid may discolour or darken over time, this is a natural process which does not affect the quality or safety.